Simquip

Simquip Celebrating 20 years in simulation

Simquip Policies

Legal 
Product Considerations
  1. 1. 1 Simquip of Queensland, Australia is a manufacturer of Boeing and Airbus industries Simulated parts. In this context the term 'simulated parts' refers to the process of manufacturing flightdeck components including furnishings, fittings, panels, structures and others applicable to the simulation of aircraft flight-decks.
  2. 2. 2 Simquip makes claim only to the accuracy and operation of its manufactured items and their operation.All assemblies and parts manufactured by Simquip are sold for the express purpose of use in flight training equipment and the like.
  3. 3. 3 Simquip is not affiliated to or endorsed in any way by the Boeing Aircraft Company or Airbus Industrie.
  4. 4. 4 Simquip acknowledges that while a high degree of visual and functional fidelity exists throughout its products it also states clearly that it is strictly forbidden to use any of its products on any airworthy aircraft regardless of the operational jurisdiction.
  5. 5. 5 it is strictly forbidden to use any of its products on any airworthy aircraft.
Please review the conditions tab for further clarification of Terms and conditions of use of our services



Web site terms of Use Agreement


Acceptance
This Terms of Use Agreement ("Agreement") is a legal agreement between you and SIMQUIP. ("SIMQUIP"), the owner and operator of this Web site (the "Web site"). It states the terms and conditions under which you may access and use the Web site and all written and other materials displayed or made available through the Web site, including, without limitation, articles, text, photographs, images, illustrations, audio clips, video clips, computer software and code (the "Content"). By accessing and using the Web site, you are indicating your acceptance to be bound by the terms and conditions of this Agreement. If you do not accept these terms and conditions, you must not access or use the Web site. SIMQUIP may revise this Agreement at any time by updating this posting. Use of the Web site after such changes are posted will signify your acceptance of these revised terms. You should visit this page periodically to review this Agreement.

Disclaimer of Warranties
THE WEB SITE AND THE CONTENT IS PROVIDED "AS IS". WHILE SIMQUIP ENDEAVOURS TO PROVIDE INFORMATION THAT IS CORRECT, ACCURATE AND TIMELY, SIMQUIP MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEB SITE AND THE CONTENT INCLUDING, WITHOUT LIMITATION, NO REPRESENTATION OR WARRANTY THAT (I) THE CONTENT CONTAINED IN OR MADE AVAILABLE THROUGH THE WEB SITE WILL BE OF MERCHANTABLE QUALITY AND FIT FOR A PARTICULAR PURPOSE, (II) THE WEB SITE OR CONTENT WILL BE ACCURATE, COMPLETE, CURRENT, RELIABLE, OR TIMELY, (III) THAT THE OPERATION OF THE WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, (IV) THAT DEFECTS OR ERRORS IN THE WEB SITE OR THE CONTENT, BE IT HUMAN OR COMPUTER ERRORS, WILL BE CORRECTED, (V) THAT THE WEB SITE WILL BE FREE FROM VIRUSES OR HARMFUL COMPONENTS, AND (VI) THAT COMMUNICATIONS TO OR FROM THE WEB SITE WILL BE SECURE AND/OR NOT INTERCEPTED.

Limitation of Liability
SUBJECT TO APPLICABLE LAW, IN NO EVENT SHALL SIMQUIP, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND THEIR RESPECTIVE SUCCESSORS AND ASSIGNS BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY DIRECT, SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, WITHOUT LIMITATION, ANY LOSS OR DAMAGES IN THE NATURE OF, OR RELATING TO, LOST BUSINESS, LOST PROFIT, BUSINESS INTERRUPTION, INACCURATE INFORMATION, OR ANY OTHER LOSS INCURRED IN CONNECTION WITH THE USE OR MISUSE OF THE WEB SITE, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF SIMQUIP KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

Ownership
The Content is protected by copyright law, and is owned by SIMQUIP, its licensors, and/or the party accredited as the provider of the Content. Except as granted in the limited license herein, any use of the Content, including modification, transmission, presentation, distribution, republication, or other exploitation of the Web site or of its Content, whether in whole or in part, is prohibited without the express prior written consent of SIMQUIP.

Limited Licence

Notwithstanding the foregoing, and subject to the terms and conditions of this Agreement, you are hereby granted a limited, non-transferable and non-exclusive license to access, view and use the Web site for your personal, noncommercial use, and are granted the right to download, store and print single copies of items comprising the Content for your personal, non-commercial use, provided that you maintain all copyright and other notices contained in such Content. If you violate any provision of this Agreement, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any Content.

Trademarks
SIMQUIP and SIMQUIP & Design are trademarks of SIMQUIP. Other names, words, titles, phrases, logos, designs, graphics, icons and trademarks displayed on the Web site may constitute registered or unregistered trademarks of SIMQUIP or third parties. While certain trademarks of third parties may be used by SIMQUIP under license, the display of third party trademarks on the Web site should not be taken to imply any relationship or license between SIMQUIP and the owner of the trademark or to imply that SIMQUIP endorses the wares, services or business of the owner of the said trademark.

Linking
The Web site may contain links to third-party web sites. These links are provided solely as a convenience to you and not as an endorsement by SIMQUIP of the contents of such third-party web sites. SIMQUIP is not responsible for the content of any third-party web site, nor does it make any representation or warranty of any kind regarding any third-party web site including, without limitation, (i) any representation or warranty regarding the legality, accuracy, reliability, completeness, timeliness or suitability of any content on such third-party web sites, (ii) any representation or warranty regarding the merchantability and fitness for a particular purpose of any material, content, software, goods, or services located at or made available through such third-party web sites, or (iii) any representation or warranty that the operation of such third-party web sites will be uninterrupted or error free, that defects or errors in such third-party web sites will be corrected, or that such third-party web sites will be free from viruses or other harmful components. While SIMQUIP encourages links to the Web site, it does not wish to be linked to or from any third-party web site which contains, posts or transmits any unlawful information of any kind, including, without limitation, any content constituting or encouraging conduct that would constitute a criminal offence, give rise to civil liability or otherwise violate any local, state, provincial, national or international law, regulation which may be damaging or detrimental to the activities, operations, credibility or integrity of SIMQUIP or which contains, posts or transmits any information, software or other material which violates or infringes upon the rights of others, including material which is an invasion of privacy or publicity rights, or which is protected by copyright, trademark or other proprietary rights. SIMQUIP reserves the right to prohibit or refuse to accept any link to the Web site, including, without limitation, any link which contains or makes available any content or information of the foregoing nature, at any time. You agree to remove any link you may have to the Web site upon the request of SIMQUIP.

Feedback
Any comments or materials ("Submissions") that you send to SIMQUIP shall be treated as non-confidential unless otherwise agreed between you and SIMQUIP in writing. You hereby grant SIMQUIP a royalty-free, perpetual, non-exclusive, irrevocable, unrestricted, worldwide license to (i) use, reproduce, store, adapt, translate, modify, make derivative works from, transmit, distribute, publicly perform or display such Submissions for any purpose, and (ii) to sublicense to third parties the unrestricted right to exercise any of the foregoing rights. In addition to the grant of the above license, you hereby (i) agree to waive all moral rights in your Submission in favour of SIMQUIP, (ii) consent to your name, address and e-mail appearing as the contributor of your Submission, where applicable, and to the disclosure and display of such information and any other information which appears in or is associated with your Submission, (iii) acknowledge and agree that SIMQUIP is not responsible for any loss, damage or corruption that may occur to your Submission, and (iv) acknowledge and agree that your Submission will be non-confidential.

Security
Any information sent or received over the internet is generally un-secure. SIMQUIP cannot guarantee the security of any communication to or from the Web site.

General Terms
This Agreement constitutes the entire agreement between you and SIMQUIP with respect to the subject matter hereof. This Agreement shall inure to the benefit of, and be binding upon you and SIMQUIP and each of our respective successors and assigns. The invalidity or un-enforceability of any provision of this Agreement or any covenant contained herein shall not affect the validity or enforceability of any other provision or covenant contained herein and any such invalid provision or covenant shall be deemed severable from the rest of this Agreement.

Governing Law and Jurisdiction

By accessing or using the Web site, you agree that all matters relating to your access to, or use of the Web site and its Content shall be governed by the laws of the Commonwealth of Australia, without regard to conflict of laws principles. You agree and hereby submit to the exclusive jurisdiction of the Federal Court of Australia and/with respect to all matters relating to the Website.

Internet Privacy Statement
At SIMQUIP, your privacy is important to us. SIMQUIP is committed to providing visitors with websites that respect their privacy. This statement sets out our privacy practices with respect to the collection, use and disclosure of personal information on this site.
This site may contain links that take you to other websites. This privacy statement does not extend to the data collection practices of third parties and SIMQUIP does not assume any responsibility for the privacy practices, policies or actions of third parties. You should read the individual privacy policies and/or legal notices of such sites and make an informed decision as to whether or not you wish to use these sites based on their privacy practices.
Personal information means data or information about an identifiable person, recorded in any form, which data or information includes but is not limited to the name, e-mail address and mailing address, as the case may be. Visitors of this website are not requested to reveal any personal information. However, on a voluntary basis, you may provide and disclose personal information to us in using certain features of our site.
SIMQUIP will never disclose, sell or lease to any third party other than our affiliates, either free of charge or for remuneration, any personal information that you provide on this site without your permission, unless we are required to do so by law. Notwithstanding this, certain sections of this website could be activated and hosted by a third party. Accordingly, the personal information provided to us through these sections will be available to such third party, its affiliated companies and authorised sub-contractors for the limited purposes of hosting and administering these particular sections.
If you submit an e-mail inquiry to this site, any personal information you might submit at the same time will only be used by SIMQUIP employees or its affiliates who need to have access to it in order to respond to your inquiry.
SIMQUIP's Web Server may collect visitor information regarding which pages are accessed. This information is used internally, only in aggregate form, to better serve visitors by helping SIMQUIP to manage its websites, diagnose any technical problems and improve the content of its websites.
Your personal information is treated as private, confidential information by SIMQUIP and we strive to ensure that your personal information is protected at all times.
However, even though SIMQUIP has implemented methods designed to ensure the protection of your personal information that are considered to be effective, we cannot guarantee that such information will not be lost, used unlawfully or modified in a fraudulent manner since no data transmission over the Internet can be guaranteed to be completely confidential. Consequently, SIMQUIP bears no liability for the use that may be made of the information by you or any third party.
SIMQUIP reserves the right to change this privacy statement as it sees fit and without prior notice. However, we will ensure that any change to this statement is in compliance with the laws in effect in Australia with regard to this subject matter and posted on this page. We encourage you to refer back to this privacy statement regularly.
Please note that the English version of SIMQUIP's Internet Privacy Statement have legal value.For a more detailed privacy please click on the 'privacy' tab on this page.
If you have any comments, questions or complaints regarding SIMQUIP's privacy statement or practices, please send an email to
webmaster@SIMQUIP.com.

Notice
Questions or comments regarding the Web site should be directed by e-mail to
webmaster@SIMQUIP.com.
© 2012, SIMQUIP All rights reserved. Certain sections of the Web site may contain forward-looking statements involving risks and uncertainties. These may include, but are not limited to, quarterly fluctuations in results, timely availability and customer acceptance of new products, the impact of competitive pricing and products, general market trends and conditions, and other risks detailed in SIMQUIP's Annual Information Form and the Management Discussion and Analysis portion of SIMQUIP's Annual Report. Actual results may vary materially from projected results.


Privacy 
SIMQUIP Pty Ltd Privacy Policy
 
SIMQUIP is committed to respecting your privacy. Any personal information you choose to provide will only be used or disclosed as set out in this policy or otherwise with your consent.
 
Collecting your personal information
SIMQUIP Pty Ltd will, at all times, collect personal information in a fair and lawful manner. Where possible, we will collect your personal information directly from you, either through our stores or our website. The SIMQUIP website records information about your use of the website. The personal information we collect is necessary for our key activities of providing an online shopping facility and an interactive website, which allows you to interact and share information with others via our facilities. Whenever a page is requested from our web server, we record the search terms entered, time, date and URL of the request, along with information on the browser software that is being used. This information is used to analyse the way in which people utilise our website, enabling us to improve our services and is not used in any way to uniquely identify a customer. Our website is directed to persons over the age of 18 years old. We do not knowingly collect personal information from anyone younger than this.
 
Public Forums
SIMQUIP may make chat rooms, forums, and message boards available to our website users. Please remember that any information that is disclosed in these areas becomes public information and you should think carefully before deciding to disclose your personal information.
 
Cookies
SIMQUIP uses cookies to deliver content specific information to you when you visit our website. Other companies, which may advertise on our website, may collect information from you if you click on their advertisements or access their websites. SIMQUIP has no control over this collection of information and we make no representations about the adequacy of their privacy policies. You should refer to your individual browser help files for instructions on cookie settings. You can change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer.
 
External Websites
The SIMQUIP-MFDE website may contain links to other websites. SIMQUIP is not responsible for the privacy practices or the content of such websites.

Using your personal information
We use your personal information to provide services to you. We also use your information for internal purposes, like charging and billing, internal research and development, and maintaining and developing our business systems and infrastructure. When using the SIMQUIP website, your IP address may be used to help diagnose problems with our server, to administer the website or to help identify you and/or your purchase orders. SIMQUIP may also share information about you, gathered from your contact information, for the purposes of gathering certain demographic information about visitors to our website. We will only use your personal information to contact you for promotional, marketing or other purposes with your consent. If we send you any form of electronic mail, including email and SMS, we will give you the option of not receiving further communications. If you want to opt out of any future marketing communications, you may do so by: emailing Disclosing your personal information
In order to deliver the services to you, we may disclose your personal information to organisations outside of SIMQUIP, like mailing houses and research consultants. Your personal information is disclosed to these organisations only in relation to us providing our services to you. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations for the protection of your personal information. We may disclose your personal information to related companies. We may also disclose your personal information to our professional advisors, like accountants, lawyers and auditors. We will disclose your personal information if required by law, for example, to government and regulatory authorities.
 
Security Safeguards
SIMQUIP has taken reasonable steps to make sure that your personal information is protected from any unauthorised access or disclosure.
 
Access and Corrections
You can also gain access to any personal information we hold about you by asking us for it through our contact details. If the information we hold about you is not accurate, complete and up-to-date, then please let us know.
 
More information and Complaints
If you would like more information about how we deal with your personal information or would like to make a complaint, please contact SIMQUIP’s Privacy Policy Manager
Payments 
Unless otherwise stated or agreed upon in writing, All orders require the Following procedure to effect and complete a transaction;

All prices are in Euro

Shipping must be prepaid prior to dispatch unless organised by the client using their preferred shipping arrangements. Unless otherwise requested, shipping is usually included in the purchase invoice or via the web payment system.
Prices do not include Local taxes and import duty. door- to- door services are not available on large items shipped via airfreight unless otherwise agreed upon in writing.

Delivery times exclude actual shipping times and are indicative of the lead times to manufacture the item and have it ready for dispatch.

Discount specials and offers.
Any Purchaser wishing to secure a discounted item or any offer must make a deposit of 50% of the total order. Once the order is ready for delivery the balance of the purchase price (50%) is required to release the goods for delivery.


If you require an alternate payment method for any purchased products, please
contact us to arrange your preferred method.

To read about different payment methods Scroll down the page



Which payment method should I use.
When completing a payment transaction, the question of which method should I use arises. There are 3 primary methods you can use to pay Simquip.
  1. 1. PayPal
PayPal is one of the fastest and secure methods available for international transfers today. It allows you to use all major cards and provides high security by not exposing your bank or credit card details to even the vendor. If you need to transfer funds quickly, PayPal payments are usually instant and Simquip will receive acknowledgement of your payment the next business day.

2.Direct Bank Deposit (DD)
Today most banks have internet banking and facilities to allow you to perform an International bank deposit directly from your account to the receiving account. Performing a transfer such as this can take from 1 to 5 days depending on the transferring and receiving bank. The advantage of using a bank to bank transfer is that the costs are very small when compared to Paypal, whereas Paypal may charge several hundred dollars on large amounts, a direct bank deposit may be as little as $10 for the same service.

3.Cheque
A cheque or check is a less convenient, less secure, but low cost method of transferring funds to another account. Typically a cheque takes up to 35 days to clear. We cannot commence work on any order without clear funds to proceed. If you have the time to spare, this is definitely the cheapest way to get funds from point A to B, but there are not to many businesses who want to add 1 month onto production lead time. Sending a cheque is the least desirable method of payment.

If sending funds via PayPal you should deposit funds using the following method;
∞ • Log onto your PayPal account.
∞ • Click on the ‘send money’ tab at the top of the page.
∞ • Enter our PayPal email address ‘Sales@ Simquip.com’
∞ • Enter the amount you are sending in €
∞ • Important: Include a note on the Paypal payment form describing what the payment is for.
∞ • Complete the rest of the form and funds should be on the way.


Shipping 
When possible, SIMQUIP usually ships using the postal service as this is the most time/cost effective way to get products to you Postage is charged at checkout time and does not appear on the product prices.

We avoid using the big world wide carriers such as Fed-ex and UPS. Why? using this example to ship a switch to the US by DHL. it will typically cost 75 Euro and 3-6 days for world-wide courier delivery. Using the postal service to ship the same switch to the US it will take 3-5 days for the switch to arrive in your mail box and cost a mere 6 Euro
Where Postal shipping is not practical on large items, we usually recommend using sea freight, however this may not be suitable for tight lead times.
In situations requiring International airfreight, pricing includes shipping to the nearest International airport only. Due to the logistical complications of worldwide delivery, we cannot always provide a door-to-door service for airfreight on large items.
Shipping must be prepaid prior to dispatch unless organised by the client using their preferred shipping arrangements.

Delivery
Many of our items are marked "delivery:7 days" or "dispatch:immediate" etc.
This means that the item will be ready for shipping or dispatch in the time specified.
Dispatch:immediate means that the item will be ready for immediate dispatch once payment has been received. This is usually within 24 hours of receiving payment in full.


We pride ourselves on packing products top be shipped in a suitable, protective manner so that your goods arrive in a new and undamaged manner regardless of their size.Large items such as seats and flight controls are secured to customised pallets for maximum protection.

From time to time shipping quotations may change and shipping companies may charge in excess of the prices published on our website.We reserve the right to alter any shipping quote in line with changes from our shipping contractors. If there are any changes to shipping prices quoted on the web, customers will be notified immediately.

If you require an alternate shipping method for any purchased products, please contact us to arrange your preferred method.
General  
Terms & Conditions incorporating Terms of Use
 
1 INTRODUCTION
1.1 Please read these terms and conditions carefully before using the website operated by SIMQUIP. WE provide you the customer (YOU) with an on-line shopping service whereby YOU may purchase Products from us, subject to the following Terms and Conditions of Sale (Conditions). WE reserve the right to change any of these Conditions, with such changes effective immediately upon posting to our Website. It is YOUR responsibility to check for any changes before using our website.
1.2 If YOU visit or shop at our Website, YOU accept these Conditions. Please take the time to read them carefully, and review our Privacy Policy and Terms of Use, both of which also govern Your visit to and use of our Website. By accessing or using www. Simquip.com (our Website) YOU agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time.
1.3 If YOU do not wish to be bound by these terms and conditions then YOU may not use our Website.
 
2 NATURE OF OUR WEBSITE
2.1 Our website is a place for YOU to select and order products that WE sell (the Products). Our website describes the Products in more detail.
2.2 This site is designed for persons aged over 18 years old, by using this website, YOU represent that YOU are at least 18 years old or older. If YOU are under 18 years of age, YOU may use our Website and purchase Products only with the supervision of a parent, guardian or other adult person. If YOU are under 18 years of age, and are found to be using the Website in breach of our policy, WE reserve the right, in our sole discretion, among other things to refuse to accept an order, cancel an order for Products placed by YOU, or terminate Your Account.
 
3 BUYING PRODUCTS ON OUR WEBSITE
3.1 To order a Product YOU will need to follow the ordering procedures set out on our payment tab. Details of our prices for the Products, and the procedures for payment and delivery are displayed on our website.
3.2 YOU acknowledge and agree that WE do not warrant or represent that the descriptions of any Products or other Content on our Website is accurate, complete, or current. In addition, specifications of Products anywhere on our Website are given to identify the Products generally and do not form part of the description of the Products. The description of the Products on our delivery slip or receipt shall prevail over the description on our Website or on any other publication.
3.3 WE reserve the right, in our sole discretion, not to accept an order or to cancel an order for Products placed by YOU. Supply of the Products constitutes acceptance by US of Your order.
3.4 When YOU shop on our Website and order any Products using the Online Ordering System, YOU will be required to establish a Paypal account which will be protected by a password nominated by YOU together with other security features described in the Privacy Policy.
3.5 By shopping on our Website, YOU are responsible for maintaining the confidentiality of Your Paypal Account and Your Password, and YOU agree to accept responsibility for all activities that occur using Your Paypal Account or Your Password. YOU agree that it is your responsibility to maintain the security of your account at all times.
3.6 YOU must pay in full at the time of order. The price of any Product is the price in force at the date and time of your order. WE may change the price of any Product before YOU place an order. WE try to ensure that our prices displayed on our website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. WE will inform YOU if a Products correct price is higher than that stated in your order and YOU may cancel the order and decide whether or not to order the Product at the correct price.
3.7 WE are entitled to refuse any order placed by YOU. YOU will receive an initial confirmatory e-mail acknowledging receipt of your order.
3.8 YOU undertake that all details YOU provide to us for the purpose of purchasing Products which may be offered by us on our website will be correct, that the credit or debit card, or any electronic cash, which YOU use is your own and that there are sufficient funds or credit facilities to cover the cost of any ordered Products.
3.9 YOU will be charged for any Products ordered, at the prices shown on the price list current at the date of placing the order. WE are not bound by, nor responsible for any typographical errors in the current price list or any other documents published by us on our Website.
3.10 Price lists, products and product availability are subject to change without notice.
3.11 Any special prices, discounts, deals or other changes in price shall apply to the relevant products only for as long as the products remain available for sale or for the duration of the promotion and WE reserve the right to limit sales of any products.
3.12 All documents issued by us and posted on our Website, including price lists, are in Euros (EUR) unless otherwise expressly stated. All payments by YOU to us must be made in Euros (EUR) unless otherwise specifically agreed.
 
4 DELIVERY & FREIGHT
4.1The website requires YOU to indicate your address for delivery of the products to which the products are to be delivered.
4.2 Your account will be charged for delivery of the Products. If YOU are not available to accept delivery of any Products, there may be additional freight costs associated with re-delivery. These costs, if any, will be your responsibility.
4.3 WE will use all reasonable efforts to deliver Products for accepted orders to the address specified on the delivery slip, on or before any estimated date, but WE do not represent or warrant that WE will do so. WE do not accept liability, whether for direct, indirect or consequential loss or damage, arising due to any delay in delivery of the Products or any failure to deliver the Products ordered by YOU for whatever reason.
4.4 It is Your responsibility to check the quantity, quality and description of the Products delivered against the details on the delivery slip. If there is any difference in quantity, quality or description of the Products delivered, YOU must notify us at
sales@ Simquip.com within 48 hours from the time of delivery. If notice is not given within 48 hours, the Products actually delivered shall be deemed to be in accordance with the delivery slip and you shall not be entitled to make any claim or take any action in relation to any alleged deficiency or irregularity in the Products after that time.
 
5 RISK AND TITLE
5.1 Ownership of the Products shall remain with us and WE reserve the right to dispose of the Products until such time as payment in full is made for all amounts owing by YOU to us. The risk in the Products purchased will, unless otherwise agreed by us in writing, pass to YOU upon delivery to a carrier commissioned by us to deliver the Products.
 
6 RETURNS
6.1 Unless otherwise agreed by us in its absolute discretion, all Products are sold on a return for repair,replacement or credit basis, unless  Subject to this clause , the Products are received in a damaged state; or Subject to the requirements of clause 3.4, the Products are supplied in the incorrect quantity; incorrect Products are supplied to YOU; or the Products are faulty.
6.2 If the Product delivered is not what YOU ordered (including any replacement Products), or does not correspond with its description or the Product delivered is not of a satisfactory quality, WE will, at our option, deliver to YOU a replacement Product or refund to YOU the price paid.
6.3Claims for credit must be made within seven (7) days of receipt or collection of the Products by YOU by emailing
sales@ Simquip.com A copy of the delivery slip from which the Products were supplied must be presented, failing which any such claims are deemed to be waived.
6.4 In the event that WE agree to the return of the Products for credit, YOU will be notified of the appropriate procedure to be complied with to return the Products.
6.5If YOU are entitled to a refund from us, WE will pay as soon as possible, but in any event within 30 days. YOU must arrange for and pay the costs of returning the Products to us at your risk. While in your possession, YOU must keep any Products YOU intend to return to us in good condition.
 
7 WARRANTY
7. WE will, at our discretion, honour the standard manufacturer warranties.¬ Each individual product will have its own manufacturer warranty period & each product will have its warranty period judged individually, irrespective of if the products were originally ordered in a group.
 
8 MODIFICATIONS TO WEBSITE
8.1 WE reserve the right to alter, suspend or discontinue any aspect of our website or the content or services available through it, including your access to it. Unless explicitly stated any new features including the sale of new Products shall be subject to these terms and conditions.
 
9 INFORMATION YOU PROVIDE
9.1 Any information YOU provide to us, for example during any registration or ordering process, shall be referred to in these terms and conditions as Personal Information.
9.2 YOU must ensure that the Personal Information YOU provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how WE deal with your Personal Information, please read our Privacy Policy.
9.3 If YOU would like to review or modify any part of your Personal Information then YOU should e-mail us at
sales@ Simquip.com
 
10 AVAILABILITY OF OUR WEBSITE
10.1WE will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. YOU must not attempt to interfere with the proper working of our website and, in particular, YOU must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.
 
11 LIABILITY
11.1 WE reserve the right to sell the Product to YOU.
11.2 Subject to the relevant provisions of the Trade Practices Act, WE exclude all other express or implied terms, conditions, warranties, representations or endorsements whatsoever with regard to the Products, our Website or any information or service provided through our Website.
11.3 WE will do our best to ensure that all materials and information published on our Website are accurate, but please note that all materials and information on our Website are provided on an as is basis.
11.4 In relation to the purchase of Products, WE accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable. In circumstances where YOU suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents other than as a direct result of purchasing Products, WE accept no liability for this loss or damage (except where WE have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of us or our servants, agents or any other person.
11.5 If WE are liable to YOU for any reason, our liability will be limited in accordance with clause 11.7.
11.6 YOU are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. YOU also understand that WE cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. YOU are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.
11.7 Paragraphs 11.8 and 11.9 do not apply where YOU are a consumer within the meaning of the Trade Practices Act 1974.
11.8 Without derogating from any other term or condition in these Conditions: (a) YOU shall inspect the Products immediately upon their delivery in accordance with clause 4. The Products are deemed to be accepted by YOU unless YOU give notice to us of any alleged defects in the Products, unfitness for the particular purpose for which they were supplied (if any), un-merchantable quality, or failure to meet specifications within 48 hours of delivery of the Products. (b) In default of such notice, the Products shall be deemed to be suitable for the purpose for which they were supplied, of merchantable quality, in accordance with specifications, and otherwise free of any defect and Next Byte shall not recognise any claim in any of these regards.
11.9 Our liability, if any, for faulty workmanship, unsuitability, un-merchantable quality, failure to meet specifications, loss or damage in transit or whatever shall (except in the case where the Products are of a kind that might ordinarily be acquired for personal, domestic or household use or consumption) be limited to:-
 (a) Replacement of the Products or supply of equivalent Products;
 (b) Repair of the Products;
(c) Payment to YOU of the cost of replacing the Products or of acquiring equivalent Products;
(d) Payment to YOU of the cost of having the Products repaired (if applicable), whichever obligation WE shall in our absolute discretion choose.
 
12 GENERAL
12.1 WE may assign, novate or subcontract any or all of our rights and obligations under these Conditions at any time.
12.2 WE may alter these Conditions from time to time and post the new version on our Website, following which all use of our Website will be governed by that version. YOU must check the terms and conditions on the website regularly.
12.3 These Conditions together with any order form and payment method instructions, if any, are the whole agreement between YOU and US. YOU acknowledge that YOU have not entered into this agreement in reliance upon any warranty or representation made by us or any other person and YOU waive any rights to damages/rescission YOU may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in these terms and conditions, website or ordering process.
12.4 If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other terms and conditions and shall be deemed to be deleted from them.
12.5 WE shall use our best Endeavour’s to quickly and effectively resolve any dispute arising in relation to Your visit to Simquip.com, any Products purchased via Simquip-Messler.com or these Conditions. In the event of a failure to resolve any such dispute, the dispute shall be governed by and dealt with under the laws of Queensland, Australia and YOU and US submit to the non-exclusive jurisdiction of the courts and tribunals of Queensland, Australia.
12.6 Neither YOU nor US will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.
12.7 Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
 
13 NOTICES
13. All notices shall be given:
13.1.1 to US via e-mail at
sales@ Simquip.com
13.1.2 to YOU at either the e-mail or postal address YOU provide during any ordering process.
Notice will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting.
Warranty 
INCLUSIONS
Our warranty covers failure or malfunction of parts, assemblies and sub-assemblies

EXCLUSIONS
Our warranty excludes failure of any part or assembly due to abuse, flawed installation, neglect, or usage above and beyond any parts design parameters

SCOPE
Simquip's warranty policy covers all parts, assemblies and software including data supplied via its SDS service. Simquip endeavours to provide a no-nonsense guarantee of quality, so that all purchasers may relax in the knowledge that everything purchased through this web store is covered by a comprehensive replacement or refund warranty.


WARRANTY DURATION

Unless otherwise stated, all products sold by Simquip come with a 12 month warranty.
This statement of warranty seeks to explain the warranties and guarantees provided by the Simquip for its products either manufactured, assembled or supplied to any purchaser . Simquip will be known hereon as “the vendor” whilst the purchaser will be known hereon as “the purchaser”. The purchaser although specific in application of this document will be abstract and will not be referred specifically in this document.
The vendor warrants all parts manufactured by it against defects and faults for a period of no less than 12 months from time of delivery to the purchaser’s location. This includes assemblies supplied by the vendor and the scope of this warranty covers defects and faults in the construction of the assembly such as mis location of parts and sub assemblies within the above mentioned assembly.
The vendor does not warrant any parts or assemblies that have not been paid for in full by the purchaser or have exceeded the period of warranty set out by this document.
All parts and assemblies supplied by the vendor as a direct result of a warranty claim will resume a full warranty period from the date that they were re-supplied to the purchaser but this does not apply to repairs made to parts or assemblies still covered by this warranty.
All parts supplied by the vendor but not manufactured by it will be repaired or replaced by the vendor as is permitted by the manufacturer or supplier of the above said part but excludes all parts with warranty periods of a lesser time than set out in this warranty document.
The vendor does not warrant or guarantee the replacement or repair of any assembly or part that it deems has been the subject of any abuse, overload or use beyond the scope of its intended design or operation. The vendor may elect to have the part(s) and assembly(s) that are the subject of a warranty claim inspected and/or repaired by a third party of its choosing.
If at any time the vendor refuses the repair or replacement of any part or assembly as a result of a warranty claim instigated by the purchaser. The vendor will supply reasonable information and evidence as to why any claim is refused and to provide reasonable opportunity for the purchaser to have the part or assembly repaired by it or an agreed third party repairer.
The vendor will replace or repair the subject part(s) with the intention of ensuring that the purchaser is exposed to as little disruption in its operation or business as is possible within the procedures and conditions of this warranty. However the vendor will not be responsible any losses or disruptions be it financial or otherwise brought about by the failure of any parts or assemblies supplied to the purchaser
This warranty is “return to base” type and therefore the purchaser must at their expense pay for packaging and transport to the vendor’s location for the purpose of assessment and repair, however the vendor at its discretion may elect to have the part(s) assessed and repaired by a suitable agent provided that the costs incurred by the transport to such repairer does not exceed that of returning the part(s) to the vendor’s location.




RETURNS
Simquip's warranty is on a 'return to base' system. If we are unable to provide a solution for repair or the like, We require that the item in question be returned to our manufacturing facility at the claimants expense unless otherwise agreed upon.To return any item or product for warranty claim, the claimant should fill out an electronic warranty claim form (EWCF) Simquip will then respond by issuing a claim response directive which will instruct the claimant how to return the item for refund, replacement or repair. If so requested by the claimant a refund may be issued on any non- customised part or assembly. this will be undertaken at the discretion of Simquip.
Shipping of any returned part or assembly will be done at the claimants expense. In some cases Return to Simquip's manufacturing facility may be at the expense of Simquip, but this would be at Simquip's discretion. Shipping of any repaired or replaced part or assembly is to be at the senders expense. However Simquip May elect at its discretion to provide for the return of any such part at its expense.